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# Michael Richardson

Coach | Consultant | Advisor | Mentor

## Sitemaps

- [XML Sitemap](https://michael-richardson.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Posts](https://michael-richardson.com/posts/)
- [So many defects, what do I do?](https://michael-richardson.com/defectmanagement/hello-world/) - I'm really excited about a new model that I have developed for defect prioritization. I'll be introducing the model soon. Return here for more information and watch LinkedIn where I will post an artiicle about the model, schedule a webinar on the topic, and offer a course. Follow my company on LinkedIn at: Michael Richardson
- [Introducing the CDR Model](https://michael-richardson.com/defectmanagement/introducing-the-cdr-model/) - Classification-aware Defect Ranking (CDR) Model For enterprises that have a significant backlog of defects,Who are dissatisfied with their current prioritization approaches,The Classification-aware Defect Ranking (CDR) Model,Provides clarity on those parameters to be considered for an objective approach to determining a ranking score that is the basis for prioritization,Unlike other ranking approaches that tend to be
- [How the need for the CDR Model was identified](https://michael-richardson.com/defectmanagement/how-the-need-for-the-cdr-model-was-identified/) - Starting with WSJF, which is the suggested prioritization for enterprises adopting SAFe, people find that the variables used to estimate the cost of delay are not well aligned with the typical language used when prioritizing defects. We tend not to talk about the value of fixing a defect, the reduction of risk, or the business
- [NextGen Case Study](https://michael-richardson.com/casestudy/nextgen-case-study/) - Case Study: NextGen Healthcare Accelerating Value Delivery Through a SAFe-based Operating Model Refresh Executive Summary: NextGen Healthcare, a leader in healthcare technology solutions, embarked on a significant initiative to refresh its operating model and streamline product delivery. Recognizing the need for improved data-driven decision-making, enhanced sustainability, and continuous improvement, NextGen partnered with an Enterprise Transformation
- [PI Objectives](https://michael-richardson.com/safe/pi-objectives/) - At the start of the last PI Planning Event, we had a quick introduction to a more structured way to score PI Objectives that supported a broader view and supported a platform initiative to make tradeoffs in support of disproportionate value relative to utilization of platform capacity. We also realized a need to improve the
- [PI Objective Score](https://michael-richardson.com/safe/pi-objective-score/) - It's about the PI Objective Potential... the 'Planned Score', not about the 'BusinessValue' In every adoption / transformation I have supported there is invariably a need to provide clarification on what Business Value means for a PI Objective There tends to be confusion with the reference to the word ‘business’ being used in the context

## Pages

- [Home](https://michael-richardson.com/) - I help enterprise Portfolios, Programs, and Teams achieve consistency and sustainability in their solution delivery and operating model.
- [My Links](https://michael-richardson.com/my-links/) - TX (tx.michael-richardson.com, VNC) - 192.168.1.200 Plex, Tapo-Win-Bridge - 192.168.1.250 PI-hole VT (vt.michael-richardson.com, RDC) - 192.168.1.230 Plex, Tapo-Bridge, Wemo Ops, Home Assistant, PI-hole michael-richardson.com BINGO BINGO Admin bingo.michael-richardson.com QuizMe Quiz Admin Quiz Editor Collaborator Guide Security Cam Viewer IP Intelligence Report disciplinedagiletoolkit.com DAD Process blackducksociety.com (blackduckspirits.com is for sale, asking for $5,000) sunsetvistaenterprises.com Time Tracker User
- [Enterprise AI Adoption](https://michael-richardson.com/ai-adoption/) - AI adoption isn't just about integrating new technology; it's about reshaping leadership and culture to respond to customer needs and leveraging AI’s value.
- [Classification-Aware](https://michael-richardson.com/home/classification-aware/) - The defect classification is based on a mandate to repair and the breadth of exposure (who knows about the defect). The Classification-Aware element of the model groups defects into 3 classes. Critical Defects These defects are those that must be resolved to be in compliance with regulatory mandates. These are known defects or internal defects
- [Degree of Understanding](https://michael-richardson.com/home/degree-of-understanding/) - For those that know the WSJF prioritization model the denominator represents effort, and uses size as a proxy. For the CDR Model we use Understanding as an inverse proxy for effort. It is often easier to think of understanding rather than effort. If you have a low level of understanding, chances are the effort will
- [RIC Parameters](https://michael-richardson.com/home/ric-parameters/) - Reach, Impact, and Confidence Reach Reach is an indication of how many users are affected by the defect. To determine Reach, consider how many customers will be impacted by the defect within a defined time period Consider a time period of 3 months by default as this aligns with a quarterly cadence Reach options Extensive
- [Pressure to Resolve](https://michael-richardson.com/home/presure-to-resolve/) - Pressure increases as we get closer to regulatory due dates or significant events.
- [How to Work With Me](https://michael-richardson.com/how-to-work-with-me/) - You can contact Michael Richardson to work with you individually or as someone who can form a great team to meet your needs.
- [Contact Me](https://michael-richardson.com/contact-me/) - Support for your operating model transformation… I go further by adding the technical depth needed to actually build and implement them.
- [Enterprise Solution Delivery](https://michael-richardson.com/solution-delivery/) - Successful solution delivery requires a flexible, adaptive approach that aligns with organizational goals and embraces the complexities of modern enterprises.
- [About Me](https://michael-richardson.com/michael-richardson/) - About Me - Coach | Consultant | Advisor | Mentor
- [Coaching & Consulting](https://michael-richardson.com/coaching-consulting/) - I provide coaching and consulting support for enterprise leaders, teams, and individuals concerned with digital solution delivery and operating model transformations. I help obtain consistency and sustainability in delivery processes and practices. I can help with continued improvements by refreshing or revisiting previous transformation work to meet business expectations. Certification Exam Assistance I have compiled
- [Study / Certification Assistance](https://michael-richardson.com/exam-assistance/) - Take me to the online quiz application (I have a license key) Certifications provide credible validation of your skills, making you more attractive to employers and increasing your earning potential. Throughout my career, I have obtained certifications and taught classes, and I have noticed that many learners, including myself and other lifelong learners, enjoy the
- [The CDR Model](https://michael-richardson.com/home/) - The Classification-aware Defect Ranking (CDR) Model uses a Defect Ranking Score to provide a suggested sequence for defect resolution that considers a compliance/regulatory need to resolve and then satisfying the broadest population with the least amount of capacity consumption. Executive Summary Class RIC values Pressure Understanding The Defect Ranking Score is calculated by adding the
- [Competencies](https://michael-richardson.com/competencies/) - 1. Balances Stakeholders: "Anticipates and balances the needs of multiple stakeholders." Understands the needs of both internal and external stakeholders. Balances competing demands without aligning too heavily with one group. Acts fairly and considers the broader impact of decisions. Earns trust by treating all parties with respect and objectivity. 2. Builds Effective Teams: Builds strong,
- [Operating Model Refresh](https://michael-richardson.com/operating-model/) - Organization / Process Improvement Consulting Operating model transformation is not for the faint of heart. Work with me for a sustainable continuous-learning self-evolving culture. Organizational Change Management Value Stream Mapping Transform How Your Enterprise Works, and Learns The pace of change isn’t slowing down. Is your operating model keeping up? I help enterprise leaders reimagine
- [Mentoring](https://michael-richardson.com/mentoring/) - Mentoring for Lean Portfolio Managers Mentoring for Lean Portfolio Management Success If you're stepping into or navigating the complex world of Lean Portfolio Management (LPM), you're likely balancing strategic alignment, governance, and flow of value across portfolios. You don’t need to go it alone. As a SAFe SPC6-certified Enterprise Transformation Coach and Consultant with over
- [ALM Tooling](https://michael-richardson.com/alm-tooling/) - Unlock Clarity, Consistency, and Flow in Your Enterprise In today’s fast-moving, complex enterprises, scattered data and fragmented processes can hinder progress, obscure priorities, and leave leadership uncertain instead of informed. I help organizations cut through that fog. With over 30 years in technology, enterprise transformation, and agile coaching — and deep expertise in ALM tooling
- [CAJR and CDR Executive Summary](https://michael-richardson.com/home/cajr-and-cdr-executive-summary/) - Introduction: The Classification-Aware Job Ranking (CAJR) Model is an advanced prioritization framework designed to efficiently manage and prioritize jobs based on their inherent classification tiers and critical factors of necessity and effort. Its implementation in the form of the Classification-aware Defect Ranking (CDR) Model offers substantial benefits for organizations with large backlogs of defects requiring

## Categories

- [Defect Management](https://michael-richardson.com/category/defectmanagement/)
- [SAFe](https://michael-richardson.com/category/safe/)
- [Case Study](https://michael-richardson.com/category/casestudy/)

## Tags

- [#defect](https://michael-richardson.com/tag/defect/)
- [#prioritization](https://michael-richardson.com/tag/prioritization/)
- [#operating_model](https://michael-richardson.com/tag/operating_model/)
- [#case_study](https://michael-richardson.com/tag/case_study/)
- [#safe](https://michael-richardson.com/tag/safe/)
- [#planning](https://michael-richardson.com/tag/planning/)
- [#objectives](https://michael-richardson.com/tag/objectives/)